BGM Pro
Log inFree trialNo card required

BGM Pro Privacy Policy

Easy, Inc. (hereinafter "the Company") sets forth this Privacy Policy (hereinafter "this Policy") regarding the handling of personal information and user information of customers (including users of the service) in the in-store BGM service "BGM Pro" (hereinafter "the Service") that the Company provides.

1. Scope

This Policy applies to the handling of customer information that the Company collects in connection with providing the Service.

The handling of information by third-party services linked from the Company's site follows the policies of those third parties.

2. Information We Collect

In connection with providing the Service, the Company may collect the following information.

(1) Information collected directly from the customer

  • Full name or contact person's name (for businesses or stores, the contact person's information)
  • Company / trade name, store name, industry
  • Registered facility (store) information (address, phone number, etc.)
  • Email address, phone number, address (including billing address)
  • Login information (ID, etc.), account settings information
  • Inquiry content, communication history

(2) Information collected automatically while you use the Service

  • Device information (OS, device type, browser type, etc.)
  • Log information (access timestamps, IP address, browsing history, operation history, playback history, error logs, etc.)
  • Information collected via cookies and similar technologies (identifiers, session information, etc.)
  • Advertising identifiers (when used)

(3) Payment-related information

  • Payment status, billing plan, purchase history, etc.

Note: Credit card numbers and similar payment information are, in principle, held by the payment processor and not held by the Company (adjusted by operation).

3. Purpose of Use

The Company uses collected information for the following purposes.

  1. To provide the Service, verify identity, and manage accounts
  2. To bill, process payments, manage contracts, and process refunds (when necessary)
  3. To respond to inquiries, provide support, and send important notices
  4. To prevent fraud, ensure security, respond to incidents, and analyze logs
  5. To improve the quality of the Service, develop features, and analyze usage
  6. To notify users of changes to terms, policies, and similar
  7. To inform users of the Company's or affiliated services, campaigns, advertising, promotions, and marketing (only when consent required by law has been obtained)
  8. To respond to legal obligations, disputes, and to protect rights
  9. For purposes incidental to the above

4. Use of Cookies and Similar Technologies

To improve usability, analyze usage, and ensure security, the Company may use technologies such as cookies and local storage.

You can restrict or disable the acceptance of cookies through your browser settings; however, doing so may make some features of the Service unavailable.

5. Provision to Third Parties

The Company does not provide personal information to third parties except in the following cases:

  1. When the individual's consent has been obtained
  2. When required by law
  3. When necessary to protect a person's life, body, or property, and obtaining the individual's consent is difficult
  4. When particularly necessary for improving public health or promoting the sound upbringing of children, and obtaining the individual's consent is difficult
  5. When cooperating with government agencies and obtaining the individual's consent could hinder the performance of those duties
  6. When information is transferred in connection with business succession (merger, demerger, business transfer, etc.)

6. Outsourcing (Use of External Services)

For purposes necessary to operate the Service, the Company may outsource part of its operations to external providers, and may entrust personal information and similar to them in that process.

The Company appropriately selects and supervises its contractors.

(Examples: infrastructure, cloud, payment processing, customer support, analytics tools, email delivery, etc.)

7. Joint Use

The Company does not engage in joint use of personal information as a general rule.

When joint use is conducted, the items of information jointly used, the scope of joint users, the purpose of use, the person in charge of management, and similar will be separately disclosed.

8. Security Measures

The Company takes necessary and appropriate security measures to prevent leakage, loss, damage, and the like of personal information.

Specifically, these include access control, log management, encryption of communications, supervision of contractors, employee training, and similar.

9. Retention Period

The Company retains information only for the period necessary to achieve the purpose of use, and after the retention period has elapsed or when information is no longer needed, deletes or anonymizes it by appropriate means, except when there is a retention obligation under law.

10. Disclosure, Correction, Deletion, Suspension of Use, etc.

Pursuant to Japan's Act on the Protection of Personal Information, customers may request disclosure, correction, addition, deletion, suspension of use, deletion, suspension of provision to third parties, and similar, of their own personal information held by the Company.

If you wish to do so, please contact the contact point described in "13. Contact". We will respond in accordance with the law after verifying your identity.

11. Disclaimer

The Company shall not be liable for information voluntarily disclosed by the customer on the Service, nor for cases where information is obtained by third parties due to the customer's failure to manage their device or account, nor in other cases not attributable to the Company.

12. Changes to This Policy

The Company may revise this Policy due to changes in laws and regulations, changes to the Service content, operational improvements, and similar.

When making important changes, the Company will notify users through posting on the Company's site or by other appropriate means.

13. Contact

For requests such as disclosure of personal information and other inquiries regarding this Policy, please contact us via the contact form on the BGM Pro official site.

Contact form

14. Effective Date and Revisions

  • Effective date: December 19, 2025
  • Last revised: December 19, 2025